As a manager, the success of your role is founded on building strong and trustworthy relationships with your colleagues and employees. The key to getting this right is being aware that the way you communicate in the workplace directly impacts the quality of relationships you form. And, that it’s not what you say, but how you say it that matters.
Nonverbal communication accounts for a heaping 60-75% of our communication. Meaning, it’s not the carefully selected words you chose to use, but the nonverbal cues you give off that matter most.